Cancelation policy
Payment for the tour is a fundamental part of the tour’s income and contributes to the overall cost of equipment, running costs, staffing, administration, etc. As the Company will have incurred the majority of its costs before the tour starts, we need to impose cancellation charges to cover these costs.
Deposits are non-refundable. If you cancel your booking, we will impose cancellation charges as follows:
15 – 10 days before departure: loss of deposit
10 – 5 days before departure: 30% of tour price
4 – 3 days before departure: 50% of tour price
Less than 72 hours before departure: 100% of tour price
Tailor-made tours may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking.
All cancellations must be in writing and be made by the person who submitted the booking form. Please send an email to us at kimiestours@gmail.com or message us on WhatsApp +84935265991
Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability. You will also need to communicate in writing to the tour operator your reason for leaving the tour.
Thank you for understanding our policies, if you have any questions please do not hesitate to give our office a call.